Multy X WSQ50 will not connect to app

JMWorkSmart100_

I am writing to request assistance with two Zyxel Multy X (WSQ50) devices and mini X purchased in 2020 that are experiencing critical functionality issues and unable to connect to the app.

When I perform a factory reset on a Multy X unit and proceed through the initial setup wizard, I am able to create a Wi-Fi network and the device appears to function as a router temporarily. However, the setup process ultimately fails with a "Settings Error" message so does not connect the primary unit. As I am unable to use the app can you send me a firmware update on a usb please as I see other people have requested this too in other posts. I have attached screen saves.

Zyxel_Luna

Hi @JMWorkSmart100_,

Please ensure that your Zyxel Multy app is also updated to the latest version.

Google Play Store:

• https://play.google.com/store/apps/details?id=com.zyxel.multyx&hl=en

Apple App Store:

• https://apps.apple.com/us/app/zyxel-multy/id1241741324

Please note that the Multy X (WSQ50) has reached End of Life (EOL), and support for this model is now limited. You can explore alternative models here:

Wireless | Zyxel Networks

Thank you for choosing Zyxel products and services. Have a great day.