FWA 70 - Defective at delivery?

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SimonHall
SimonHall Posts: 3
First Comment Friend Collector
image  Freshman Member
in Mobile Broadband

Hi all,

I've just bought a FWA 70 5G modem. After inserting the SIM card and booting (green status light flashing) the status light turns red. The unit is unreachable, the router doesn't get any internet connection. I have done hard reset several times with no change in result.

Is my unit defective?

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,789
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
    edited September 7
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    Hi @SimonHall ,

    image.png

    Please confirm which LED is red — the Signal LED or the Status LED — as they indicate different things. If the Status LED is red, as you mentioned, this indicates the FWA70 is faulty. Please contact your reseller or process an RMA here

    Please refer to the table below for a description of the Signal/Status LED indicators.

    image.png

    Zyxel_Judy

  • SimonHall
    SimonHall Posts: 3
    First Comment Friend Collector
    image  Freshman Member
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    Thanks for your reply, @Zyxel_Judy! Yes it is indeed the Status LED that is giving me a red light. The Signal LED doesn't light up at all.

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