NWA50BE-USAM02F: OpenWrt Waiver Portal returns "Device not found"

GBekk

Hello Zyxel Team / @Zyxel_CSO ,

I recently purchased three brand-new NWA50BE units from Amazon to conduct testing with OpenWiFi / OpenWrt.

When trying to register them on the Waiver Portal, after entering the serial number the Model Name lookup shows: Device not found

Device Details (same for all 3):

Model: NWA50BE

Hardware/Part Number: NWA50BE-USAM02F

Serial Number Prefix: S250Z...

Current Firmware: Updated to v7.40 (devices have been removed from Nebula and factory reset)

Could someone please assist in whitelisting these serial numbers so the bootloader unlock tokens can be generated? I can provide the full serial numbers, MAC addresses, and proof of purchase via private message.

Thank you!