[NEBULA] NSG series lose connection to Nebula

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DanniKool
DanniKool Posts: 46  Freshman Member
First Answer First Comment Seventh Anniversary
edited April 2021 in Nebula

Anyone else experience that NSG series randomly lose connection to Nebula?

We then need to reboot the NSG via SSH....

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  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    edited November 2019

    Hello @DanniKool

    May I know if the issue still persist and, how is the symptom looks like, is the "Network usage and connectivity" still connected with green chart but no port status, IP information and NSS report?


    /Chris

  • DanniKool
    DanniKool Posts: 46  Freshman Member
    First Answer First Comment Seventh Anniversary

    Did a reboot on one of our customers NSG50 this morning - so yes, the issue still persist.

    CPU and Memory values in NCC is empty and the NSG50 shows not connected to Nebula.

  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers

    Hello,

    In order to verify this issue, I'll PM you, please take a look in message inbox. Thanks.



    /Chris

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