[NEBULA] NWA1123-ACv2 Failing on 5Ghz

JonathanDHN

Hi, I've got two NWA1123-ACv2 on my network. From the logs, and my test I can acces to 5Ghz only on one of the AP.

I do have disable all SSID, band steering, smart mesh, any kind of set-up, and put on the show two new SSID, one only on 2.4Ghz and the other only on 5Ghz with different names.

One of the AP broadcast the two SSID, the other won't show the 5Ghz one.

Both AP are on ethernet mode, on over POE, the other on regular power supply.

Both are shown to broadcast on both band according to NNC. But there are definitively no 5Ghz activity on one of theme.

Capture d’écran 2019-12-18 à 14.00.04.png

Is there any way that one is broken ? Both are new from 2 months ago.

Zyxel_Freda

Hi @JonathanDHN,

I'll PM you to get more information and help to check this issue. Please check your inbox.

Thanks.

itsupport_ac

Hi! I´m facing the same problem with my NWA1123-ACv2.

I have 2 on my network, but only one I can acces to 5Ghz.

Thank you.

Zyxel_HsinBo

Hi, @itsupport_ac

 

Thanks for consulting Nebula Support!

We have received your message from our ticket system (Ticket Number: 220700274) and we’re looking into your symptom now.

Please help us to keep an eye on your E-mail, we’ll update you if anything is in new progress.

Thank you!

 

Best Regards,

 

HsinBo