[NEBULA] Nebula Portal Down?

Pook

Hi There

Anyone else struggling to acces their portal? All I get is a black screen with a blue spinning circle! Tried on alterate devices/browsers and even a different IP address just in case.

The mobile app seems ok though so I can at lease do some basic tasks.

Zyxel_Jonas

Hi @Pook,

I would like to inform that this is not a global issue, we've found out that there is a problem on your personal account, and already fixed this morning.

We had confirmed that the account can successfully access. Please help to double check.

Thanks.

Jonas

Pook

Still down! I really hope it is back up in the morning as I have a new site to setup.

Pook

Ok so still down for me, where can I raise a support case please? All I get when I log in is this..

[Deleted User]

Hello @Pook,

I wrote you a personal message regarding this to verify this further.

Best regards

Lukas

Zyxel_Jonas

Hi @Pook,

I would like to inform that this is not a global issue, we've found out that there is a problem on your personal account, and already fixed this morning.

We had confirmed that the account can successfully access. Please help to double check.

Thanks.

Jonas

Pook

Thanks Team

I can confirm I am back in, thanks for fixing so quickly! You guys are awesome :-)