[NEBULA] Orange LED and no access after firmware update on NWA1123-ACv2

TCL_Support

We recently purchased 5 NWA1123-ACv2 access points and added them to a new site in Nebula. All worked very successfully and the wireless was setup and working. After a few days the Nebula portal said that the firware was out of date on the access points so I let it update them by clicking on the 'upgrade now' button.

After a while four out of the five re-appeared and are working - although it is still saying the firmware is out of date. However one AP didn't come back up and today I had to go to site to look at it.

It was just sat there with a solid orange light on it. I powered cycled it many time and no difference. I have also pressed and held the reset button (with power both on and off while pressing) and it is still inactive with just a solid orange LED.

What can I do to reset it or make it active or is it dead and needs to be returned?

Zyxel_Joslyn

Hi @TCL_Support

It seems the AP was getting stuck when it tried to bootup. Not sure which procedure was not complete. We suggest to send it back to RMA. Could you contact with your reseller to return the AP?

Joslyn

Zyxel_Joslyn

Hi @TCL_Support

It seems the AP was getting stuck when it tried to bootup. Not sure which procedure was not complete. We suggest to send it back to RMA. Could you contact with your reseller to return the AP?

Joslyn