[NEBULA] how do i disable two factor authentication?
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Freshman Member
Hi,
I've enabled 2fa on NCC. At the time I don't recall setting anything up on my mobile, if I did it's now lost the settings so I can't get a code. I've managed to get into NCC by telling it I've forgotten my password but once in there I can't disable 2fa without having the 2fa code... a deadly embrace.
Seems i have two issues, the initial setting didn't seem to have persisted properly - I'm wondering if it was ever set-up correctly... but now I'm locked out how do I remove 2fa?
thanks
Ian
I've enabled 2fa on NCC. At the time I don't recall setting anything up on my mobile, if I did it's now lost the settings so I can't get a code. I've managed to get into NCC by telling it I've forgotten my password but once in there I can't disable 2fa without having the 2fa code... a deadly embrace.
Seems i have two issues, the initial setting didn't seem to have persisted properly - I'm wondering if it was ever set-up correctly... but now I'm locked out how do I remove 2fa?
thanks
Ian
0
Accepted Solution
-
Hi @lanUK,
In the current situation, I'll PM you to retrieved more detailed information.
Please check your personal message.
Thanks.
JonasJonas,5
Zyxel Employee
All Replies
-
Hi @lanUK,
In the current situation, I'll PM you to retrieved more detailed information.
Please check your personal message.
Thanks.
JonasJonas,5
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