How can I unlock a user who has been locked by ZyWALL USG due to failed login attempts?
Zyxel_Charlie
Posts: 1,034 Zyxel Employee
SCENARIO DESCRIPTION:
VERIFICATION:
I have forgotten my device login password, so I tried many times to log in to device.
But the device shows the password is wrong, and locked my address.
And after 5 minutes, I have found my password again.
But my address is still locked, how can I resolve this issue?
SETUP/STEP BY STEP PROCEDURE:
You can use the following CLI command to unlock the source IP address via console.
Router# configure terminal
Router(config)# unlock lockout-users W.X.Y.Z
Then the IP address W.X.Y.Z will be unlocked in the list.
You can try the password to authenticate with the device again.
VERIFICATION:
After unlocking the address, you will be able to log in to the device again.
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