How can I unlock a user who has been locked by ZyWALL USG due to failed login attempts?

Zyxel_Charlie
Zyxel_Charlie Posts: 1,006  Zyxel Employee
SCENARIO DESCRIPTION:

I have forgotten my device login password, so I tried many times to log in to device.

But the device shows the password is wrong, and locked my address.

And after 5 minutes, I have found my password again.

But my address is still locked, how can I resolve this issue?


SETUP/STEP BY STEP PROCEDURE:

You can use the following CLI command to unlock the source IP address via console.

 

Router# configure terminal

Router(config)# unlock lockout-users W.X.Y.Z

 

Then the IP address W.X.Y.Z will be unlocked in the list.

You can try the password to authenticate with the device again.


VERIFICATION:

After unlocking the address, you will be able to log in to the device again.


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