How can I unlock a user who has been locked by ZyWALL USG due to failed login attempts?

Zyxel_Charlie Posts: 1,006  Zyxel Employee

I have forgotten my device login password, so I tried many times to log in to device.

But the device shows the password is wrong, and locked my address.

And after 5 minutes, I have found my password again.

But my address is still locked, how can I resolve this issue?


You can use the following CLI command to unlock the source IP address via console.


Router# configure terminal

Router(config)# unlock lockout-users W.X.Y.Z


Then the IP address W.X.Y.Z will be unlocked in the list.

You can try the password to authenticate with the device again.


After unlocking the address, you will be able to log in to the device again.

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