Problem to monitor client in Zyxel Nebula Free

missel
missel Posts: 10
edited April 14 in Nebula
Since the august, 26, 2020 I cannot monitor clients from the dashboard of Zyxel Nebula.
Where I can find help for this. I am located in France.

Thanks in advance for your help.


All Replies

  • Zyxel_Jason
    Zyxel_Jason Posts: 336  Zyxel Employee
    Hi @missel ,

    Welcome to Zyxel Community!

    Please help to enable Zyxel Support at Help > Support request page, so we may access your organization to check.
    Please also share your organization/site name.


    Thanks.

    Jason
  • missel
    missel Posts: 10
    Hello,

    Thank you to take my request. I left you my org and site on your PM.
  • missel
    missel Posts: 10
    Hello,
    I don't know if you make a modification. Bu now is working.
  • Zyxel_Jason
    Zyxel_Jason Posts: 336  Zyxel Employee
    Hello @missel ,

    Thanks for your update.

    Since I didn't see the same symptom when you provided me the access privilege, it took some time to check more details and logs on our server for your organization/site.
    However, we don't see there is any abnormal logs during your reported time.(We check from 8/26 00:00 ~ 8/28 24:00 UTC+2)

    PS. We didn't modify before you see the symptom is gone.

    You may still share specific timestamp and screenshot(Of course you may hide your personal information in the screenshot) if it happens again unfortunately.
    You may also try another browser or InPrivate window to see if you see the same symptom.

    Hope it helps.
    Jason

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