Aps randomly lose connection or restart every few hours

Rene_Sidler

Hello,

Our APs seem to randomy disconnect or restart every few hours, in the event log it says that the Netconf connection is disconnected. They always go offline for like 2-4 minutes and afterwards everything's okay again.

I checked the connections and the LAN is stable and doesn't have any kind of connection issue.

I will attach the log for one of the APs, every AP has the same issue and more or less the same logs.

Angelyc

Hi Rene_Sidler

As you mentioned, your APs have the same connection issue.

Did they disconnect at the same moment or not the same time?

Zyxel_Joslyn

Hi @Rene_Sidler

Can you provide me your org/site name for me? Please also enable ZYXEL support. I will collect some logs to analyze.
Help > Support request


Joslyn