ZON Utility cannot be used on Windows 10

Zyxel_Adam
Posts: 233
Zyxel Employee

Hello everyone,
When you open ZON Utility but it pops out a system error with wpcap.dll file not found problem as below image,

You may need to follow these steps to resolve the issue:
1. Download Npcap and Install it.
While installing Npcap, you need to confirm if "Install Npcap in WinPcap API-compatible Mode" is selected.

2. Install Npcap via Third-party tools. We use Wireshark as an example here.
While installing Wireshark, it will ask you if you need to install Npcap or not. Please select it to install.

After a few seconds, this window will be popped out. Notice that "Install Npcap in WinPcap API-compatible Mode" is not selected by default. Please check it and click install.

The issue should be solved if you enable WinPcap API-compatible Mode.
Feel free to let us know if you have any concern.
Hope it helps,
Adam
When you open ZON Utility but it pops out a system error with wpcap.dll file not found problem as below image,

You may need to follow these steps to resolve the issue:
1. Download Npcap and Install it.
While installing Npcap, you need to confirm if "Install Npcap in WinPcap API-compatible Mode" is selected.

2. Install Npcap via Third-party tools. We use Wireshark as an example here.
While installing Wireshark, it will ask you if you need to install Npcap or not. Please select it to install.

After a few seconds, this window will be popped out. Notice that "Install Npcap in WinPcap API-compatible Mode" is not selected by default. Please check it and click install.

The issue should be solved if you enable WinPcap API-compatible Mode.
Feel free to let us know if you have any concern.
Hope it helps,
Adam
Adam
2
Categories
- 6.8K All Categories
- 1.4K Nebula
- 29 Nebula Ideas
- 38 Nebula Status and Incidents
- 3.9K Security
- 200 Security Ideas
- 723 Switch
- 30 Switch Ideas
- 601 WirelessLAN
- 8 WLAN Ideas
- 4.5K Consumer Product
- 98 Service & License
- 214 New and Release
- 38 Security Advisories
- 513 FAQ
- 236 Nebula FAQ
- 117 Security FAQ
- 74 Switch FAQ
- 65 WirelessLAN FAQ
- 5 Consumer Product FAQ
- Documents
- 30 Nebula Monthly Express
- 43 About Community
- 31 Security Highlight