Help reviewing NCC log?

MeoM

Hi,

I recently got a new NWA1123-ACv2 and tried setting it up via Nebula cloud control - however, that didn't happen.

Can anyone help me go over the NCC logs to see if anyone messed with the AP while it was in its default (unprotected) state? Thanks!

Category Detail

system Port 0 is up! The link speed is 1000M/Full.

system Port 0 is up! The link speed is 1000M/Full.

cloud-auth No response from NCAS over 15 seconds: NCAS disconnected

cloud-auth No response from NCAS over 15 seconds: NCAS disconnected

interface Interface lan has been changed.

interface Interface lan has been changed.

wlan Wlan slot1 SSID 1 profile set.

wlan Wlan slot1 output-power 30dBm is set.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 is enabled.

interface Interface lan has been changed.

wlan Wlan slot1 SSID 1 profile set.

wlan Wlan slot1 output-power 30dBm is set.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 is enabled.

interface Interface lan has been changed.

wlan Wlan slot1 WDS profile set.

wlan Wlan slot1 has been configured.

wlan Wlan slot1 has been configured.

wlan Wlan slot2 SSID 1 profile set.

wlan Wlan slot2 output-power 30dBm is set.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 is enabled.

wlan Wlan slot2 WDS profile set.

wlan Wlan slot2 SSID 1 profile set.

wlan Wlan slot2 output-power 30dBm is set.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 is enabled.

wlan Wlan slot2 has been configured.

force-auth Force User Authentication will be enabled due to http server is enabled.

wlan Wlan slot2 has been configured.

force-auth Force User Authentication will be enabled due to http server is enabled.

system NTP update has succeeded. Current time is Thu Dec 17 01:27:24 GMT +00:00 2020.

system EnterpriseWLAN is configured successfully with startup configuration file.

zon ZDP: initial port 1 control block

system The AP has successfully booted.

smart-mesh Smart Mesh change state from BOOTUP to NAP.

wlan Wlan slot1 has been configured.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 is enabled.

wlan Wlan slot2 has been configured.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 is enabled.

zon ZDP: initial port 1 control block

system NTP update has succeeded. Current time is Thu Dec 17 01:28:40 GMT +00:00 2020.

cloud-auth NCAS connected: 204 Server is alive

system NTP update has succeeded. Current time is Thu Dec 17 01:32:11 GMT +00:00 2020.

system EnterpriseWLAN is configured successfully with startup configuration file.

zon ZDP: initial port 1 control block

smart-mesh Smart Mesh change state from BOOTUP to NAP.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 is enabled.

wlan Wlan slot1 has been configured.

zon ZDP: initial port 1 control block

system The AP has successfully booted.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 is enabled.

wlan Wlan slot2 has been configured.

zon ZDP: initial port 1 control block

zon ZDP: initial port 1 control block

system NTP update has succeeded. Current time is Thu Dec 17 01:33:26 GMT +00:00 2020.

cloud-auth NCAS connected: 204 Server is alive

wlan All radios are disabled due to country-code mismatch.

wlan Wlan slot1 output-power 30dBm is set.

wlan Wlan slot1 SSID 1 profile set.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 country code changes from US to CA.

wlan Wlan slot1 is enabled.

zon ZDP: initial port 1 control block [count=2]

file-manage WARNING: #configure terminal wlan slot1 exit, Country code do not match each other in the profiles you selected. Radios will be disabled to prevent RF violation.

wlan Wlan slot1 has been configured.

wlan Wlan slot2 SSID 1 profile set.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 country code changes from US to CA.

wlan Wlan slot2 is enabled.

wlan All radios are enabled due to country-code match.

wlan Wlan slot2 output-power 30dBm is set.

zon ZDP: initial port 1 control block [count=2]

wlan Wlan slot2 has been configured.

user Admin's password has been changed.

wlan-dcs Radio1 configure DCS as SCHEDULE mode

wlan-dcs Radio2 configure DCS as SCHEDULE mode

wlan Wlan slot1 output-power 30dBm is set.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 is enabled.

wlan Wlan slot1 has been configured.

zon ZDP: initial port 1 control block [count=2]

wlan Wlan slot2 output-power 30dBm is set.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 is enabled.

wlan Wlan slot2 has been configured.

system Port 0 is up! The link speed is 1000M/Full.

cloud-auth No response from NCAS over 15 seconds: NCAS disconnected

interface Interface lan has been changed.

wlan Wlan slot1 SSID 1 profile set.

wlan Wlan slot1 output-power 30dBm is set.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 is enabled.

interface Interface lan has been changed.

wlan Wlan slot1 has been configured.

wlan Wlan slot2 SSID 1 profile set.

wlan Wlan slot2 output-power 30dBm is set.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 is enabled.

wlan Wlan slot2 has been configured.

force-auth Force User Authentication will be enabled due to http server is enabled.

system NTP update has succeeded. Current time is Thu Dec 17 02:16:29 GMT +00:00 2020.

system EnterpriseWLAN is configured successfully with startup configuration file.

zon ZDP: initial port 1 control block

smart-mesh Smart Mesh change state from BOOTUP to NAP.

wlan Wlan slot1 Radio profile set.

wlan Wlan slot1 is enabled.

wlan Wlan slot2 has been configured.

wlan Wlan slot2 Radio profile set.

wlan Wlan slot2 is enabled.

wlan Wlan slot1 has been configured.

system The AP has successfully booted.

zon ZDP: initial port 1 control block

cloud-auth NCAS connected: 204 Server is alive

system NTP update has succeeded. Current time is Thu Dec 17 02:18:07 GMT +00:00 2020.

pki Import PKCS#12 certificate "dot1x-cert.pem" into "My Certificate".

pki Prepare to import "dot1x-cert.pem" into "My Certificate"

smart-mesh Smart Mesh change state from NAP to ROOT.

wlan Wlan slot2 is enabled.

wlan Wlan slot2 WDS profile set.

wlan 5G Radio Tx stuck internal reset

wlan Wlan slot2 has been configured.

zon ZDP: initial port 1 control block

wlan Wlan slot1 is enabled.

wlan Wlan slot1 WDS profile set.

wlan Wlan slot1 has been configured.

zon ZDP: initial port 1 control block

smart-mesh Smart Mesh change state from ROOT to NAP.

cloud-auth No response from NCAS over 15 seconds: NCAS disconnected

MeoM

Zyxel_Joslyn said:

Hi @MeoM

Are you asking why the AP is always offline or cannot get the correct configuration from NCC? 
From the logs, the AP rebooted for three times, but I am not sure it was rebooted manually or by itself. However, the AP should connect to NCC successfully because it sent the logs back. If you still have the question, can you connect the AP back the environment and ensure it can access the internet? Also, please provide the org/site name and enable ZYXEL support for me(HELP > Support request). I will help to check the AP.

Joslyn

Hi Joslyn + greenlight,
Thanks for the helpful suggestion @ contacting support via the app - I think I'll follow up from there instead. Thanks again!

MeoM

Anyone? 

Greenlight

You may use the "support request" function on Nebula Control Center to directly contact with Zyxel. They may check your settings and solve your problem.

BTW, just saw the log time is at 12/17, so when you contact with Zyxel, you'd better tell them how's the AP's status after that time, so they can quickly understand your condition.

Zyxel_Joslyn

Hi @MeoM

Are you asking why the AP is always offline or cannot get the correct configuration from NCC? 
From the logs, the AP rebooted for three times, but I am not sure it was rebooted manually or by itself. However, the AP should connect to NCC successfully because it sent the logs back. If you still have the question, can you connect the AP back the environment and ensure it can access the internet? Also, please provide the org/site name and enable ZYXEL support for me(HELP > Support request). I will help to check the AP.

Joslyn

MeoM

Zyxel_Joslyn said:

Hi @MeoM

Are you asking why the AP is always offline or cannot get the correct configuration from NCC? 
From the logs, the AP rebooted for three times, but I am not sure it was rebooted manually or by itself. However, the AP should connect to NCC successfully because it sent the logs back. If you still have the question, can you connect the AP back the environment and ensure it can access the internet? Also, please provide the org/site name and enable ZYXEL support for me(HELP > Support request). I will help to check the AP.

Joslyn

Hi Joslyn + greenlight,
Thanks for the helpful suggestion @ contacting support via the app - I think I'll follow up from there instead. Thanks again!

Zyxel_Joslyn

Hi @MeoM

Can you share with us if the issue resolved?
Thanks.

Joslyn

1123user

Hi @MeoM
has this been resolved? I am seeing my APs which has this message "zon ZDP: initial port 1 control block" having problem. not broadcasting wifi signal.