VOIP Phone receiving ghost calls.

Annette

I am hoping someone here can help me. I have a ZyXel router modem model # VMG4381.B10A provided by Cincinnati Bell for Fioptic internet service. My phone system is a VOIP system by 8x8. Since Cincinnati Bell installed the  ZyXel modem router I am receiving "ghost calls" constantly. I spent a couple of days on the phone with 8x8. The VOIP phone is plug-n play and configured properly. I then spoke with Cincy Bell who tried a number of things which did not work. They said a bridge was needed however they no longer bridge modems.  So I'm stuck and the constant calls are driving me crazy.  I did not have this issue with TWC cable mo dem. Can anyone here help or point me in the right direction?

#CPE_December

SEJ

 "ghost calls" ??
Do you mean the phone rings but no voice after off hook?
Or the phone just ring several times then end before you pick it up?