VMG1312-B10D FW V5.13(AAXA.6)b1_H0

jjjameson Posts: 1  Freshman Member
edited May 2018 in Smart Home Product

I'm stuck on this FW V5.13(AAXA.6)b1_H0 can't downgrade or upgrade to any firmware else. 
I've downloaded all other firmware's and by one by from ftp://ftp.zyxel.com/VMG1312-B10D/firmware/
non of them work. 
I kept get "Image uploading failed. The selected file is an illegal image." and modem restarts itself. 
I restored to firmware defaults but still no solutions.
Please help me! 



  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    First Anniversary

    Hi jjjameson,

    As the firmware you’re asking is a customized version for your service provider, please ask their support contact information and they’ll be happy to help.

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