NAS326 does not pair to set up the cloud

GAZOMAT

When I run the procedure in the mycloud.zyxel.com web page, in order to activate a cloud, the device is not found by both the automatic or manual search wit SN and MAC address.

A new account has been opened before.

#NAS_Aug

Ijnrsi

Hi, 

This is check items from @Zyxel_Brian, I think you can check this first:

1. Does router support UPnP?

2. Does MyZyxelCloud portal find the device?

3. Does the NAS receive the correct IP address and DNS address?

4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS.

5. Does NAS find the UPnP router and show in the UPnP Port Mapping page?

6. Is there any device between NAS and router?

7. Try to unpair device via uppair button in MyZyxelCloud in NAS.

8. Reinstall MyZyxelCloud APP and try again.

Exzd

Hi - before you rush further - when you are at the pairing step:

1. go to the myzyxelcloud page and press Pairing - start pairing

2. You will see that the bottom lamp starts flashing (if you check it: if you cancel pairing it will stop flashing... )

3. PRESS THE BOTTOM BUTTON ON THE FRONT OF YOUR DEVICE VERY (!!!) BRIEFLY.

DO NOT PRESS IT LONG! Anything longer than probably 0.5 second will do the opposite: pairing will nOT work!