How do I recover my Zyxel VMG router manage password or username

Koivukylä

I have T20A model  and I forgot my username and password so how can I get  recover those .

#SP_May_2019

Hikari

Hi Koivukylä

May I ask what is your router module? is it a VMG3625-T20A device?

And, have you change the admin password before? If no, please refer to the back label value to test first. If the back label value does not work or you have forgotten what password value you have changed.  Please try to factory reset of your device. You can long push the reset button in the back of the shell until the power led start blink in RED. The device will recover to factory reset setting, you can enter GUI and re-configuration your device again.