VMG4381-B10A Problem

darrylh
Posts: 1
I have the VMG4381-B10A WIFi Modem Router. The problem is, that I received the router from my cable company. The modem controls my Internet, Phone, and cablebox. Lately, the problem has been with my cablebox. I was watching cable, and I got a message on the screen that said there was a problem with the gateway, then the picture would freeze. I tried rebooting the Modem and the cablebox, but after I did that, the cable box will not complete the rebooting process. I get a picture that shows where it is stuck on the 11/20 in rebooting. I have tried rebooting numerous times but I get the same results. Can someone help.me solve this problem? Thanks in advance for help given.
#SP_Aug_2019
#SP_Aug_2019
0
Comments
-
Hi darrylh
Do you know the firmware version of the VMG4381?
If reset the VMG4381 and the cablebox to factory default (then set correct WAN setting) can't solve the issue, I suggest you contact your cable company to solve the issue.
Maybe there is a newer firmware could help on this issue.0
Categories
- All Categories
- 300 Beta Program
- 1.9K Nebula
- 103 Nebula Ideas
- 72 Nebula Status and Incidents
- 4.8K Security
- 4 USG FLEX H Series
- 242 Security Ideas
- 1.1K Switch
- 54 Switch Ideas
- 809 WirelessLAN
- 30 WLAN Ideas
- 5.5K Consumer Product
- 178 Service & License
- 309 News and Release
- 69 Security Advisories
- 19 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.3K FAQ
- 570 Nebula FAQ
- 349 Security FAQ
- 119 Switch FAQ
- 147 WirelessLAN FAQ
- 33 Consumer Product FAQ
- 117 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 70 About Community
- 56 Security Highlight