Deactivate Aishield

tomasstrandberg75

Hi
I have a trial version of ai shield. How do i deactivate it?


#MultyX_Sep_2019

Zyxel_Eric

Dear @tomasstrandberg75,

Please refer to below FAQ link for AiShiled.
https://homeforum.zyxel.com/discussion/1327/does-aishield-service-offer-a-free-trial/p1?new=1

Please give it a try, it will provide the extra protection for your devices, and you can also monitor your daily network usage.
https://homeforum.zyxel.com/discussion/2700/multi-x-v2-20-aisheild-deleted-my-profiles#latest

Lomprayah

Hi, my free trial period is now over, i only want to use parental control in the multy app, how do i do that?

Zyxel_Eric

Hi @Lomprayah,
After the license expired, the frontpage of AiShield will have a renew button, please click it, and check the license of you AiShield actually expired.
Then, back to the Multy App, the parental control button should be able to click. If the button cannot click, please refresh the app.
If you have multiple Multy Sites, please click "Switch Site" on the Menu of Multy App, then click "Connect", it can help to refresh all Multy Sites.

Lomprayah

Thanks, now it works i must have tried 1 day to early.