[NEBULA] NAP203 shows offline in nebula

Pathfinder Posts: 3  Freshman Member
edited April 14 in Nebula

My two AP's show offline in nebula but are online and I have internet connectivity via the AP's. AP's are configured with a reserved IP in DHCP. Those IP's do not respond.

Any ideas?



  • Zyxel_Dean
    Zyxel_Dean Posts: 243  Zyxel Employee
    Hi Remy, 
    Please check your inbox, I've sent you a message to check with this. 
    Just for a note, you can check this FAQ for the methods to configure management IP for the NAP, Link Here .

  • Zyxel_Dean
    Zyxel_Dean Posts: 243  Zyxel Employee
    Hi Remy, 
    Any luck getting things back? If not, please check your inbox as I have PMed you to assist you check this problem.

  • AK123
    AK123 Posts: 3
    Hello, I am having the same issue. Very strange as should pick up with Mac address. Mapping says the device is still offline in Taiwan. 

    I have 3 more to setup at an office today so would like to resolve this asap please. 
  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    Hi @AK123,
    I have sent you a message and please check your inbox.
  • lucape
    lucape Posts: 1
    i've the same problem with my AP, it's working properly, client can connect and surf internet but in nebula AP show offline. How i can resolve?

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 234  Zyxel Employee
    Hi @lucape,

    To communicate with Nebula control center (NCC), please check with below ports and protocols are not blocked by the firewall or ISP.

    Port 443 and 6667 are used in TCP for Nebula Cloud Management.
    Port 123 is used in UDP for Network Time Protocol(NTP).

    You could use this website http://portquiz.net:6667/ to check if port 6667 is not blocked.
    *Please note that the web page is only supported by IE and Edge. 

    The links below and screenshot are for your reference about connecting to NCC.

    Hope it helps.