zyxel vmg1312-b10d not connect to internet after firmware update

Dimitris58
Dimitris58 Posts: 2  Freshman Member
edited March 2020 in Smart Home Product
I updated my zyxel vmg1312-b10d to the newest firmware version 5.13(AAXA.10)C0 and after that it cannot connect to internet. My settings are correct and the DSL light stady green but internet is red. My provider said to me that I shouldn't upgrade firmware. Any suggestions?


#SP_Mar_2020

Comments

  • Hummel
    Hummel Posts: 212  Master Member
    First Comment Friend Collector Third Anniversary
    @Dimitris58,
    Can't you upgrade your device back to the previous working version?
  • Dimitris58
    Dimitris58 Posts: 2  Freshman Member
    You cannot downgrade the firmware. I tried it and the only thing that has changed is the interface.
  • tonygibbs16
    tonygibbs16 Posts: 971  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Hi @Dimitris58

    The release notes for 5.13 say that you can downgrade to 5.11 then a manual factory reset is required, see below.

    "External Information:
    Known issues
    1. If downgrade FW from V5.13 to V5.1 1, manually factory reset is
    necessary
    2. System may out of memory if upgrade firmware through Wi Fi."

    Did your ISP give you new settings?

    Kind regards, Tony

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