Multy X | Not showing connected devices

einar

Hi

Why are there no option to show connected devices? I had to reset my Multy X, and now i don't see any connected devices in my app (not seeing the option).

Image on landing page i also stretched. Maybe it's a problem on the new Samsung? Somethimes i see the option blinking. 


#MultyX_Mar_2020

Zyxel_Eric

Dear Sir,

What is the Network Mode of your Multy?
The device list will disable in Bridge Mode, it is due to the design limitation.
The option blinking is due to the cache on App.

Your understanding will be appreciated. 
Best Regards,
Eric

einar

It's "NAT (standard) Mode".

Zyxel_Eric

Dear Sir,
 
There are two conditions that the "connected devices" will disappear, Multy is on Bridge Mode and AiShield has activated.
1. What's the Multy App version?
2. Can you access to parental control page to view the connected devices on Multy App?

3. Can you provide the screenshot of your Multy App?

Best Regards,
Eric

einar

I installed AiShield. I can do the changes i need there.

Zyxel_Eric

Dear Sir,
Please refer to this post.
https://homeforum.zyxel.com/discussion/comment/6448#Comment_6448

After you activated AiShield, the devices management feature will transfer from Multy App to AiShield App.  Please enter the Device list on AiShield. You can view the status of the device there.