Multy Devices Reset when Certification Authority Expired
If your Multy have not been upgraded to the latest firmware, we are unable to connect you to the Multy app for configuring your Multy settings and device management due to the certificate expiration.
follow the instructions below to reset your Multy and re-install your network
2. Reset your Multy by holding down the reset button for 5 seconds, a fast-glowing red led should blink. Wait for 3~5 minutes for it to load. Multy will later glow blue slowly, then it is ready to install your Multy.
3. Open your Multy App to start the installation.
Please note: Multy App requires an internet connection, please switch the network setting to 4G LTE or other WiFi SSID on the phone.
At step #10, App will ask for your permission to connect the default SSID of Multy, then your phone will connect to the MULTY_XXXX SSID(Step #12), and start to renew the certificate. You may notice the wifi has switched to the Multy SSID.
Please Note for Android users, Step #10 will not appear, Android phone will automatically connect to the default SSID, and App will lead to the step #14 after the certificate has renewed.
At step #14, you should have renewed the certificate.
Please keep following the steps to finish your setup along with a firmware upgrade.
Note: the WiFi SSID and Password will be MULTY_XXXX and the MAC Address of your Multy. You can change the SSID and Password on the WiFi Settings (Step #20).