Settings Error when installing Multy X

Alexander Björklund

Hi,
I bought a Multy x AC3000 mesh system with 3 nodes, WSQ50. Been trying to install it several times, with all 3 different routers as main, resetting several times, but the installation always “fails” in the end with the error message “settings error” (see attachement). However the wifi works afterwards, but as the installation fails, I am not able to login to the app, it only asks me to install a Multy, also meaning I cannot add another node.

I have the latest Multy app from AppStore, deleted and reinstalled a few times. My phone is a iPhone 8, run the iOS 13.3.1
Can anyone assist me on what to do or if I need to return the devices?
thank you!
alexander


#Multy_May_2020

Zyxel_Eric

Dear Sir,

1. Do you have another phone can install them? Please try with Android phone.
2. Have you gone through the below screenshot during the installation?

Alexander Björklund

Hi, sorry missed the answer. I still have the issue. I have tried to factory reset several times, install on my iPhone and also my wife’s iPhone.
i get the message you are showing and the the settings error.
any ideas what to do?
thank you,
alexander 

Alexander Björklund

These are the messages I get.

Snow

You can follow the steps as the link:https://homeforum.zyxel.com/discussion/3530/required-firmware-upgrade-for-continued-device-usage/p1?new=1

Is the App asked you to join the Multy SSID wifi?
In my case, seems the issue can be fixed by reset the Network settings on my iPhone.
You can try it, and start the installation again.
https://support.apple.com/en-us/HT204051

Christoph0987

I have the same problem, is there a way to fix it?