VMG3925-B10B Firmware update

capsndave

I would like to update the firmware on my VMG3925-B10B router. I followed the instructions however the Firmware selection in the Maintenance menu is just not there in the list.  What's going on?

#SP_May_2020

Hummel

@capsndave,

Can you take a screenshot to show why you can't find the way to upgrade the firmware? The firmware upgrade page should be at Maintenance > Firmware Upgrade.

You should download the firmware first from Zyxel's FTP. Unzip the zip file and select the .bin file to upgrade. Please make sure the firmware ID is the same, otherwise, it won't allow you to upgrade firmware. The latest version I can see is 5.13(AAVF.13)C0.
ftp://ftp2.zyxel.com/VMG3925-B10B/firmware/VMG3925-B10B_5.13(AAVF.13)C0.zip

capsndave

Hi Many thanks for your response.  That the firmware I downloaded intending to upload to the router. It seems a little crazy but the firmware option is missing from the list as per the image attached.  - Hope you can make it out.

Hummel

@capsndave

What user account do you use to log in? Have you tried admin account?

capsndave

Btw. My current firmware version is V5.11(AAVF.3)C0 

Hummel

@capsndave

Do you log in WebGUI with admin account?

capsndave

Thanks Hummel.  That's a good point.  The're are 2 accounts on the router 'user' and 'admin'.  That might be the root of my problem.  B/w D

netty

justy press the reset button on the back while its on then turn it off and on