Cannot access admin panel even after factory reset

adminpanel

Hi,

I have a VMG series router.  I did a factory reset using the button in the back and the admin panel does not recognize the default UN/PW or the login information on the router itself.

Can someone help, please

NeAl

Device model, firmware version?

adminpanel

VMG4927-B50A -- where can I find the firmware information?  

adminpanel

Okay, I see where to get the firmware:
ftp://ftp.zyxel.com/

But I cannot get into the admin panel.

ISP provider blocking access?  I just want to turn off the wireless internet signal.  The button on the front has a key on it and it won't turn off manually.

Thanks.

tonygibbs16

Hello @adminpanel

How long please did you hold the reset button for?

This article says hold it for 12 seconds to get the flashing power light see https://support.zyxel.eu/hc/en-us/articles/360000669979-VMG-Devices-How-to-reset-the-unit-

I hope that this is useful.

Merry Christmas and a Happy New Year.

Tony

tonygibbs16

and the user guide is at ftp://ftp.zyxel.com/VMG4927-B50A/user_guide/VMG4927-B50A_1.00.pdf