Multy app is disconnected

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copossum
copossum Posts: 14 image  Freshman Member
First Comment Fourth Anniversary
in Multy WiFi System
like many others I have the problem that my multy app (android) says it is disconnected. Internet connectivity works, though. I just cannot administer my multy anymore.

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  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Dear Sir,

    What Multy device model are you using?
    Could you provide your network topology?
    Please provide us some screenshots related to your issue.
    What is your Multy app version?
    Could you send us the feedback on the Multy APP?

    Best regards,
    Jerry

  • copossum
    copossum Posts: 14 image  Freshman Member
    First Comment Fourth Anniversary
    Multy App Version: 2.3.13.201210
    Multy Device: WSQ50
    NW topology: bridge mode
    screenshots are attached
    I sent the logfile that comes with the feedback directly to you, as the feedback function does not provide an email address

    thank you for your help




  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Dear Sir,

    I've received your log, I'll contact you via private message.
  • copossum
    copossum Posts: 14 image  Freshman Member
    First Comment Fourth Anniversary
    when?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Dear Sir,

    Please check your message box again.

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