Multy app is disconnected

copossum

like many others I have the problem that my multy app (android) says it is disconnected. Internet connectivity works, though. I just cannot administer my multy anymore.

Zyxel_Jerry

Dear Sir,

What Multy device model are you using?
Could you provide your network topology?
Please provide us some screenshots related to your issue.
What is your Multy app version?
Could you send us the feedback on the Multy APP?

Best regards,
Jerry

copossum

Multy App Version: 2.3.13.201210
Multy Device: WSQ50
NW topology: bridge mode
screenshots are attached
I sent the logfile that comes with the feedback directly to you, as the feedback function does not provide an email address

thank you for your help

Zyxel_Jerry

Dear Sir,

I've received your log, I'll contact you via private message.

copossum

when?

Zyxel_Jerry

Dear Sir,

Please check your message box again.