Multy X Firmware Update

Tauchloewe

My Multy X App request to do an Important Firmware update, even  After resetting it Runs For Hours and Notting happens. Any Ideas?

tonygibbs16

Hello @Tauchloewe

According to the release notes in ftp://ftp.zyxel.com/Multy_X_(WSQ50)/firmware/ there was a firmware update bug after doing a speedtest that is fixed in August 2020 in V2.20(ABKJ.4)C0

What is the LED showing?
    - I can see the following from the user guide:

see also https://www.zyxel.com/euosearch/dl-search.aspx?mci_country=uk&mci_lang=en&keyword=WSQ50&submit=Search for docs and firmware download.

This thread might also help, see https://homeforum.zyxel.com/discussion/911/urgent-cant-upgrade-to-new-multy-x-firmware-v2-00-abkj-1-co

Merry Christmas and Happy New Year.

Tony

tonygibbs16

Hello @Tauchloewe

You can send feedback to Zyxel through the Send Feedback part of Zyxel Multy app that might also get you some help.

Merry Christmas and Happy New Year.

Tony

tonygibbs16

Hello @Tauchloewe

@Zyxel_Jerry posted some debugging tips yesterday for Multy X.

Merry Christmas and Happy New Year.

Tony