problem with AP after 4.60 upgrade

IT_Field_Support

Hi @Nebula_Freda

I will get the list of the site where we have bricked AP and will give you remote access shortly.

Thanks

danyedinak

IT_Field_Support said:

Hi,

We have issue on a USG40w after 4.60 patch1 upgrade. The AP are not connected anymore and we have an error when trying to manage them :

error message : -87003

WTP Log Query  : send capwap event fail

Thanks for your help,

IT Field

I've had this problem on three sites so far, including one running V4.62(AALB.0). The fix (at least on 4.62) was to drop into the command line (I use SSH, presumably the web console would work fine, too) and use the following : 
configure terminal
no capwap activate
(wait about 5 minutes)
capwap activate
Within 1 minute of the capwap activate command, the AP's became manageable again and I was able to query the log for the ap once again.

Zyxel_Freda

Hi @danyedinak, 
Would you collect the diagnostic on both AP and the USG for us to check detail when the issue is occurring?
Thanks.