What to do when fail to add device through QR code?
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Zyxel_Joslyn
Posts: 360 
Zyxel Employee
Zyxel Employee
1. If you scanned device QR code but failed display device MAC and Serial Number, try use the magnifier button to enlarge the QR graph as below graph.
The issue usually happened on the lower pixel devices.
2. If you scanned device QR but displayed the devices have been registered or cannot go on-line as below graph.
Please help to fill in Serial Number and MAC manually to double confirm the device registration status.
Please reply in this discussion thread if you follow above steps and still encounter registration issue.
We will contact you directly to resolve it.
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