What to do when fail to add device through QR code?

Zyxel_Joslyn
Zyxel_Joslyn Posts: 335  Zyxel Employee
edited April 14 in Nebula

1.       If you scanned device QR code but failed display device MAC and Serial Number, try use the magnifier button to enlarge the QR graph as below graph.

          The issue usually happened on the lower pixel devices.


2.        If you scanned device QR but displayed the devices have been registered or cannot go on-line as below graph.

           Please help to fill in Serial Number and MAC manually to double confirm the device registration status.


Please reply in this discussion thread if you follow above steps and still encounter registration issue.

We will contact you directly to resolve it.


Sign In to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click on this button!