wax510d firmware checksum error on USG40W running V4.62(AALB.0)
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configure terminal
capwap firmware-update check
This definitely starts the firmware update process (doesn't solve the greyed out button) but the logs begin looping through the following error :
show logging entries category ap-firmware begin 1 end 10
There appears to be no option to stop the firmware update check and so this just keeps looping indefinitely.
router(config)# show capwap fw-updating info
According to the web (is there a way to find this in the cli?) the Runtime firmware for the WAX510D is Local / V6.00(ABTF.9)
![Image: https://us.v-cdn.net/6029482/uploads/editor/j3/dl8bpzc2q7jo.png](https://us.v-cdn.net/6029482/uploads/editor/j3/dl8bpzc2q7jo.png)
That progress bar just loops through percentages and repeats. Been going on for 20 hours now.
All Replies
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I also had this problem on USG60W V4.62 and in the end I updated the AP firmware manually same model AP too forgot to report it but I have been troubleshooting a problem with WDS.
likely a corrupt file or checksum wrong1 -
Hi @danyedinak
Thanks for the detail information and steps, we used the same fw and followed the steps but can’t reproduce. Could you provide diaginfo file of USG and AP for us to check? You can collect and download at: Maintenance > Diagnostics.
We’re sorry for causing your inconvenience of impacting service.
If you need the service back right away, the workaround can be reboot USG to resolve hangs on the progress.
Note that diaginfo should be collected before reboot.
Regards,
Bella0 -
Same problem "AP firmware download failed. Reason: wax510 Firmware checksum is error." occur on our Zywall 110 fw V4.62(AAAA.0). The download loops infinitely.
The WAX510 remains off-line,
Tried moving the AP to the group Unclassified to no avail. - Even after rebooting the Zywall, the loop continues.
1 -
open web console on the Zywalll with this:
debug system _disk-cleanup
0 -
Hi @InterLAN
Can you provide us the firmware version information of WAX510D?
We’ll test the steps as yours and figure out what's are going on with the problem then update you.
Thanks
Regards,
Bella
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Dear customer,
Thanks @danyedinak @PeterUK @InterLAN for your experience of the checksum error of WAX510D.
We’ve confirmed this symptom occasionally happens when downloading cloud firmware if select updating type as auto at AP Policy. The workaround is given as below:
Please change updating type to manually and upgrade to latest firmware by click Check and Apply.
Thank you.
Regards,
Bella
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Zyxel_Bella said:
Dear customer,
Thanks @danyedinak @PeterUK @InterLAN for your experience of the checksum error of WAX510D.
We’ve confirmed this symptom occasionally happens when downloading cloud firmware if select updating type as auto at AP Policy. The workaround is given as below:
Please change updating type to manually and upgrade to latest firmware by click Check and Apply.
Thank you.
Regards,
Bella
Unfortunately, as you can see from the image I posted in the original post, while the updating mode has been set to manual (and can be toggled back and forth) the option to actually check manually is greyed out in the GUI, and I don't see anything in the GUI to stop a check that has been initiated. From the command line, I can find no way to stop a check already in progress.
To initiate one, the command is :
capwap firmware-update check
But once it starts, there's no way to stop it, including switching to auto and back to manual. It just continues trying in an endless loop.
Incidentally, I am now also experiencing this on a USG60W running V4.62(AAKZ.0).0 -
Have you done a reboot with it set to manual?
You may have to update each AP not from the controller.0 -
Hi @danyedinak
Like @PeterUK said, reboot with set to manual is needed to jump off from the checksum error loop.
We have enhanced on mechanism to prevent this situation happens to shuffer the customers.
Thank you for sharing.
Regards,
Bella
0 -
PeterUK said:Have you done a reboot with it set to manual?
You may have to update each AP not from the controller.
Like @InterLAN mentioned, rebooting doesn't always seem to work. However, this last time, I did perform a scheduled reboot after both running the debug system _disk-cleanup command you mentioned earlier and setting capwap fw-updating mode manual and it did stop the loop .
However, when I run :
capwap firmware-update check
The log shows :info ap-firmwareAP firmware check successful. Available firmware: V6.20(.0).but :Router# show capwap fw-updating infoAPs in fw updating : 0concurrent fw updating method : capwapFW updating mode : manualRuntime firmware : V6.00(.6)Available firmware : V6.20(.0)ZAP version : ZAP9Last Check : Success, 2021-04-19 07:26:13
Note that the Runtime firmware isn't changing, even after :
capwap firmware-update download
It doesn't seem to initiate the download until
capwap firmware-update apply
at which point the log showsinfo ap-firmwareStart to download V6.20(.0) AP firmware from cloud.info ap-firmwareComplete V6.20(.0) AP firmware is downloaded.info ap-firmwareAP firmware applied. Firmware: V6.20(.0).And finally the Runtime firmware does show V6.20.Unfortunately, the most recent CLI reference guide for the USG/FLEX/VPN/ATP series doesn't document these capwap firmware-update commands.
capwap ap <mac address>
fw-updating
exit
exit
Show logging entries capwap shows :info capwapStart to transmit AP Firmware. MAC:xx:xx:xx:xx:xx:xx,Name:AP-xxxxxxxxxxxx,Model:WAX510Dshow capwap ap <mac address>
And, after a bit
Firmware Version: 6.00(ABTF.5)
has become
Firmware Version: 6.20(ABTF.0)
So, it looks like we're finally in business.
There was one odd moment in the GUI, during which it showedDevice storage is not enough@Zyxel_Bella I do have a diagnostic file that I can provide you, if you still need that. Just let me know how as I would rather not throw it up on the forum, if at all possible.
for the WAX510D, but otherwise, I think this is finally working.
Also, you mentioned that there is an enhanced mechanism to fix this moving forward. Is that going to be in a future USG firmware update? Or is it part of the AP controller firmware?0
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