NBG6615 - firmware V1.00(ABMV.4)C0 problem

xWing

Hi people,

After update V1.00(ABMV.4)C0 firmware, my router cannot obtain IP adress, Subnet Mask and  Gateway.
There is only ZERO numbers. 0.0.0.0

DNS servers are OK, I see IP adress.

Connection Type says "Getting IP from DHCP server..." in Status windows

WAN is set to DHCP client

Do someone have same problem with latest firmware V1.00(ABMV.4)C0 ?

I will be very thankful for any solution.

tonygibbs16

Hello @xWing

I don't know if this will help, but the release notes at https://download.zyxel.com/NBG6615/firmware/NBG6615_V1.00(ABMV.4)C0_2.pdf say
"2. To upgrade the firmware NBG6615 V1.00(ABMV.4)C0 or later, make sure to upgrade V1.00(ABMV.3)C0 firmware in advance."

I hope that this is helpful.

Kind regards,
    Tony

xWing

tonygibbs16 said:

make sure to upgrade V1.00(ABMV.3)C0 firmware in advance.

Yes, I am sure that it had V1.00(ABMV.3)C0 firmaware.

I read it before the update.

Zyxel_Tobias

Hi @xWing,

please try a reset of router under Patch 4.

Press reset button at the rear for 10 seconds to delete current config and re-setup the router.

Kind Regards,

Tobias

xWing

@Zyxel_Tobias

Unfortunately, it didn't help.

I wrote to support and they sent me older firmware V1.00(ABMV.3)C0_20200313 and it works.

But I do not understand, why newest frimrware V1.00(ABMV.4)C0 does not work for my router  

Zyxel_Tobias

Hi xWing,

can you send me Support Ticket Number please?

I´ll make sure that you will get a working Patch 4 or higher in future.

Thanks.

Kind Regards,

Tobias

xWing

My comunication with support is in slovak and czech language.

Can you speak czech or slovak language ? ;-)

But try some translator.

202199

xWing

Zyxel_Tobias said:

can you send me Support Ticket Number please?

Yes I can. 202199

But, my comunication with support is in slovak and czech language.

Can you speak czech or slovak language ? ;-)

Or try some translator. ;-)

Zyxel_Tobias

Hi @xWing

Perfect, I can confirm my colleague Jan did perfect escalation already to our dev team to get a bug fix.

You´ll hear from them I think around end of week a status update.

Thanks.

Kind Regards,

Tobias

xWing

No problem,

Thank you for your interest.

xWing

Zyxel_Tobias

My comunication with support is in slovak and czech language.

Can you speak czech or slovak language ? ;-)

But try some translator.

Ticket #202199