NBG6615 - firmware V1.00(ABMV.4)C0 problem

Hi people,
After update V1.00(ABMV.4)C0 firmware, my router cannot obtain IP adress, Subnet Mask and  Gateway.
There is only ZERO numbers. 0.0.0.0
DNS servers are OK, I see IP adress.
Connection Type says "Getting IP from DHCP server..." in Status windows
WAN is set to DHCP client
Do someone have same problem with latest firmware V1.00(ABMV.4)C0 ?
I will be very thankful for any solution.

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All Replies

  • tonygibbs16
    tonygibbs16 Posts: 280  Master Member
    Hello @xWing

    I don't know if this will help, but the release notes at https://download.zyxel.com/NBG6615/firmware/NBG6615_V1.00(ABMV.4)C0_2.pdf say
    "2. To upgrade the firmware NBG6615 V1.00(ABMV.4)C0 or later, make sure to upgrade V1.00(ABMV.3)C0 firmware in advance."

    I hope that this is helpful.

    Kind regards,
        Tony
  • xWing
    xWing Posts: 10
    make sure to upgrade V1.00(ABMV.3)C0 firmware in advance.

    Yes, I am sure that it had V1.00(ABMV.3)C0 firmaware.
    I read it before the update.
  • Zyxel_Tobias
    Zyxel_Tobias Posts: 123  Zyxel Employee
    Hi @xWing,

    please try a reset of router under Patch 4.

    Press reset button at the rear for 10 seconds to delete current config and re-setup the router.

    Kind Regards,

    Tobias
  • xWing
    xWing Posts: 10
    edited February 15

    Unfortunately, it didn't help.
    I wrote to support and they sent me older firmware V1.00(ABMV.3)C0_20200313 and it works.
    But I do not understand, why newest frimrware V1.00(ABMV.4)C0 does not work for my router :angry: 




  • Zyxel_Tobias
    Zyxel_Tobias Posts: 123  Zyxel Employee
    Hi xWing,

    can you send me Support Ticket Number please?

    I´ll make sure that you will get a working Patch 4 or higher in future.

    Thanks.

    Kind Regards,

    Tobias
  • xWing
    xWing Posts: 10
    My comunication with support is in slovak and czech language.
    Can you speak czech or slovak language ? ;-)
    But try some translator.

  • xWing
    xWing Posts: 10
    edited February 15
    Zyxel_Tobias said:
    can you send me Support Ticket Number please?
    Yes I can. 202199
    But, my comunication with support is in slovak and czech language.
    Can you speak czech or slovak language ? ;-)
    Or try some translator. ;-)

  • Zyxel_Tobias
    Zyxel_Tobias Posts: 123  Zyxel Employee
    Hi @xWing

    Perfect, I can confirm my colleague Jan did perfect escalation already to our dev team to get a bug fix.

    You´ll hear from them I think around end of week a status update.

    Thanks.

    Kind Regards,

    Tobias
  • xWing
    xWing Posts: 10
    No problem,
    Thank you for your interest.

  • xWing
    xWing Posts: 10

    My comunication with support is in slovak and czech language.
    Can you speak czech or slovak language ? ;-)
    But try some translator.
    Ticket #202199