ATP500 reboots at 00:00

dpipro

Hi,

it happened twice, the ATP reboots at 00:00. I've checked the watchdog log that reports Reason: <Continue> Fatal Error Cause System Reboot

Log length: 21922/32728

Log time: 2021-02-25 00:00:18

Anyone had this issue?

F/W Rev 4.60(ABFU.0)

Thank you

Zyxel_Jeff

Hi @dpipro

 

We suggest you upgrade to V4.62WK02.

You can refer to this link to download it.

https://community.zyxel.com/en/discussion/4751/zld-v4-62-wk02-firmware-release#latest

BTW, when you upgrade to V4.62WK02 successfully you can collect the console log of your ATP500.

Please refer to this link:

https://www.dropbox.com/s/ioxuliuh41tc5h6/collect_console.wmv?dl=0

If your ATP500 reboot again please provide this log to us via private message for further investigation.

Thanks.

Mario

@dpipro I hat a same problem on a ATP500, at 00:00 when the daily log was sent out. Do you have "email daily report" enabled?

I just dissablet it, since it's not really needet.

dpipro

Hi @Mario
Hi @Zyxel_Jeff

Thank you for your answers.
Yes, I have the daily report enable, it is configured to be send at 0:00, I will disable it. It could be the same issue as yours