Upgrade to ZLD 4.35 fail (Zywall 310)

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Niviteka

Niviteka Posts: 16

Freshman Member

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First Comment

October 2019 edited April 2021 in Security

When we try to update the firmware on Zywall 310, the firmware is downloaded, a reboot occurs and the entire firewall does not work. (wait for 20 min)

When we restart Zywall again, the old firmware is loaded, and the new one shows that it is not for Zywall 310, but for SHARE1100 ver 4.35 (YYYY.0) (as in the picture). We tried to update both automatically and through a local file. The firmware file was downloaded through the portal.myzyxel.com.

The result is the same.

Where to download the correct firmware file?

0

Accepted Solution

Zyxel_Emily Posts: 1,298 Zyxel Employee

October 2019 Answer ✓
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@Niviteka,
The behavior was mentioned on page 20 of the release note.

Select the Standby firmware row and click Reboot.
After the device reboots, the correct firmware version is able to be shown on the web GUI.

5

All Replies

PeterUK Posts: 2,797 Guru Member

October 2019
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You can log in here

https://portal.myzyxel.com

select Firmware Download under Devices Management and find Zywall 310 firmware.

0
Niviteka Posts: 16 Freshman Member

October 2019
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PeterUK said:

You can log in here

https://portal.myzyxel.com

select Firmware Download under Devices Management and find Zywall 310 firmware.

The firmware file was downloaded through the portal.myzyxel.com. The result is the same.

0
Zyxel_Emily Posts: 1,298 Zyxel Employee

October 2019 Answer ✓
Options
@Niviteka,
The behavior was mentioned on page 20 of the release note.

Select the Standby firmware row and click Reboot.
After the device reboots, the correct firmware version is able to be shown on the web GUI.

5

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