USG 60 and ZyWALL 110 firmware 4.30 and 4.31 password must change; after change can not log in

Options
13

All Replies

  • nomorezyxel
    Options

    How can a company offer a security product that locks you out?

    I mean this is just beyond BS. I was forced to change a password on a USG60, no big deal. but now I can't login. Its a remote site 2400 miles away, how am I supposed to do this?

    Zyxel, any solutions? Seriously what are you guys smoking there???

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,483  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @CentioRS ,

    If the new password start with 2 “$”, it have issue to save new password. 

    Just in case, please don’t use any special character when you set up new password at V4.30&V4.31. After you update to V4.33, you can set back the password again with special character.

    Want a FREE Access Point? Participate in our campaign and share your network setup for a chance to win! https://bit.ly/3z9MJPB

  • Van_Dam_ICT
    Van_Dam_ICT Posts: 2
    First Anniversary First Comment
    edited September 2019
    Options

    Hi,

    Can you please (please!) just give us the piece of code that handled the f'd up password change? This way we can see what the code made of it and we can login and change the password without the back-up and recovery hassle?

    If you don't want to post it here, you can message it to the people asking for it (again, please!)

    People make mistakes, it happens to all of us, what really counts is the reaction when they realize it happened and their willingness to correct the mistake.

    With kind regards

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,483  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @Van_Dam_ICT

    We cannot see the password from backend, the only way to recovery it is by the following sop to recovery back.

    SOP for password recovery:

    https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password#latest

    Want a FREE Access Point? Participate in our campaign and share your network setup for a chance to win! https://bit.ly/3z9MJPB

  • Van_Dam_ICT
    Options

    Hi,

    Thanks for the reply, but it didn't answer my question.I know you can't recover passwords from the backend and that's a good thing. What I want to do is use the piece of code that set's the password and make it output it's result on screen when I use my password as input. This way I can see what it did to the password. How it changed it.

    So the question remains, can you or can you not provide me with the piece of code that parses the password from the webinterface to the backend?

    With Kind Regards

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,483  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @Van_Dam_ICT

    No, this information can not be provided.

    Want a FREE Access Point? Participate in our campaign and share your network setup for a chance to win! https://bit.ly/3z9MJPB

  • Christophe31
    Options
    Hello,
    I have the same probleme in USG60W....
    in the documentation: 
    What type of encryption is used?

  • Christophe31
    Options
    Hello,
    I have the same probleme in USG60W....
    in the documentation: 
    https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password

    What type of encryption is used?

  • Christophe31
    Options
    Hello,
    I have the same probleme in USG60W....
    in the documentation: 
    https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password

    What type of encryption is used?

  • Christophe31
    Options
    Hello,
    I have the same probleme in USG60W....
    in the documentation: 
    https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password https://businessforum.zyxel.com/discussion/1558/how-to-backup-running-configuration-if-forgot-password

    What type of encryption is used?

Security Highlight