Can´t login in Zyxel dashboard

Ricardo_ITS
Ricardo_ITS Posts: 12  Freshman Member
First Comment Friend Collector Fourth Anniversary
edited April 2021 in Security

Goodnight,

I am having problems with the USG20W and USG60W models.


After making all the settings (firmware update, user creation, VPN creation, internet connection, etc.) when I log in again, the Zyxel control panel does not load me, it keeps the message "loading" and of It doesn't happen there.

Captura de pantalla 2019-12-17 a las 20.33.07.png

The only way to access is to reset the default values, but of course, it is a problem because I have already done all the configuration and it has not given me time to make a backup.

I have performed the following tests without success:

- Change browser (Chrome, Firefox, Safari, Brave, Explorer, Edge ...)

- Clear browser cache

- Try to connect through the VPN

- Change the ip of the computer from which I am connecting in lan


My network configuration is as follows (I think it's fine, but I put it in case there is an error).


-Router 192.168.0.1

-WAN 192.168.0.2

-LAN 192.168.1.1

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,417  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @Ricardo_ITS,

    Did you make all settings in Easy Mode or Expert Mode?

    Can you share the startup-config.conf of USG60W and USG20W-VPN with me in private message?