Firmware management scheduling

JoeCraw · January 2020

When scheduling a switch firmware upgrade in the new NCC 2.0, the time changes to 13 hours ahead of the time set.

I set an firmware upgrade for 3 switches for tomorrow at 1:00. After pressing save, it displayed as 14:00. If I look at the setting in the old NCC 1.0, it shows as 1:00. It also shows as 1:00 if I view it through the new NCC 2.0 on the General settings page. I am hoping this is a display bug and the update will happen at 1am.

Zyxel_Jason · January 2020

Hi @JoeCraw ,

Sorry but I don't see the same symptom in my local test.

Have you check if the time value of "Upgrade schedule" column in the bottom table is correct or not?

If it is correct, the upgrade process of your Switches should still work as you expect (1 AM tomorrow).

If not, please go to Nebula 1.0 and re-configure it again.

Zyxel_Jason · January 2020

Hi @JoeCraw ,

After some more tests, I can reproduce your issue in Nebula 2.0.

We find the root cause is the time zone setting.

If your PC's time zone is different from site-wide time zone setting, you will see the symptom.

We are now working on it, as I mentioned, please use Nebula 1.0 to re-configure the upgrade schedule as a workaround.

I will update here when the issue is fixed.

Sorry for your inconvenience.

JoeCraw · January 2020

My site time in General Settings is set to America - New York (UTC -5.0) and my PC is set to (UTC-5:00) Eastern Time (US & Canada) so I have the issue with having the same time zone on both the PC and the site-wide setting.

FYI, the time value under "Upgrade schedule" was the correct time. It only appeared incorrect in the drop-downs at the top of the screen where you set the time. The upgrade was successfully done earlier today at 1am (which was the time set) so ignoring the incorrect drop-down time change is OK. The time under "Upgrade schedule" is the time the update was processed.

Zyxel_Jason · January 2020

Hi @JoeCraw ,

Thanks for your update.

I have followed the setting you mentioned above and I can reproduce the same symptom you saw.

I have helped you reporting this symptom and we are working on it.

I will update here when the issue is fixed.

Zyxel_Jason · February 2020

Hi All,

The issue for Schedule Firmware Upgrade is already fixed on Nebula 2.0.

Please feel free to use the feature.

Thanks.

Firmware management scheduling

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