GS1900-48HP unable to access the GUI

NetKamm · April 2020

I have reset the switch and attempted to access at 192.168.1.1. No response from ping. I don't see any devices in the arp list, even checked my DHCP server to see if it picked up an address... nothing.

Unfortunately my model doesn't have a console port or I would be able to see what is really going on.

I guess I have to send this brick back to the stock pile it came from?

Zyxel_Lucious · April 2020

Hi @NetKamm

Welcome to Zyxel community!

In order to factory-reset GS1900 series, you have to press the reset button on front panel for over 7 seconds.

Then we would suggest using ZON utility to figure out the switch's IP address, just connect with your PC to scan the switch.

https://www.zyxel.com/form/zon_utility_download.shtml

Zyxel_Lucious

NetKamm · April 2020

I did hold the reset button down for extended period of time (until the lights flashed) and I did that numerous times. I searched for an hour trying to locate the utility on your website but it was NO WHERE to be found. I never could connect to the default IP nor did I see it grab a DHCP address... I gave and I have returned switch.

Zyxel_Lucious · April 2020

Hi @NetKamm

https://www.zyxel.com/form/zon_utility_download.shtml

In the provided link above, you'll get an email with download link after the contact info is given.

Kindly have a try if you want.

Zyxel_Lucious

GS1900-48HP unable to access the GUI

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