Two Factor Authentication with Active Directory User

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  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary

    Hi @Romeo

    We're checking on this and will send private to you about this

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary
    edited April 2020

    Hi @Romeo

    We just quick tried 2FA via SMS and email, both can receive the message. Can we have quick check on your device via https GUI??

    Please send private message to me if it's okay.


    BTW, can reboot solve this issue?

  • Romeo
    Romeo Posts: 7 image  Freshman Member
    First Comment Friend Collector
    https://businessforum.zyxel.com/discussion/comment/12889#Comment_12889

    Yes, as I told you it was working fine until yesterday then it suddenly stopped. The device has been on for 25 days. I cannot reboot the device in the middle of the day when everyone is connected....

    I'll send you the HTTPS credentials via PM.

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary

    Hi @Romeo

    As talked, please have a check on the patch firmware. If issue still exist, please let us know.

  • Niviteka
    Niviteka Posts: 17 image  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    edited April 2020
    Hi Zyxel_Vic. We have the same problem:(
    Simple AD-auth by AD group working fine after upgrade to V4.35(AAAB.3)ITS-WK13-r92843, BUT 2-factor AD-auth by AD group stil not working.
    We use V4.35(AAAB.3)ITS-WK13-r92843 firmware.
    Error the same: Can't get email from user:





  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034 image  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Niviteka
    For this case,
    on AD, can I know did you enter the email information on the test account?

  • Niviteka
    Niviteka Posts: 17 image  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    edited April 2020
    Zyxel_Charlie said:
    @Niviteka
    For this case,
    on AD, can I know did you enter the email information on the test account?

    Yes, information is present. Mailbox is active. Account enabled.
    Even in the test inside the ext-group-user mail is present





  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034 image  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Niviteka
    For this case, 
    can you private message your configuration for check further?

  • Niviteka
    Niviteka Posts: 17 image  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    edited April 2020
    I sent a config to you in PM.

  • itxnc
    itxnc Posts: 102 image  Ally Member
    First Comment Friend Collector Seventh Anniversary
    This is showing fixed in v4.38 release notes, which just got released. But also looks like it got pulled. Can't download it.

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