[NEBULA] Guest network not internet

bobl · May 2020

I configured a guest network, default settings. Devices can connect but have no internet. When i disable and enable the guest network via Nebula Control Center devices have internet again. What can cause this problem?

Zyxel_Panda · May 2020

Hi @bobl

When you enable the guest network, the Layer 2 isolation will be enabled and the gateway on AP will be added to the white list automatically, so if the DNS or DHCP server is different device from the gateway and in the LAN, please add the MAC addresses to Access point> Configure> Authentication> Layer 2 isolation.

Image: https://us.v-cdn.net/6029482/uploads/editor/5p/p53iowddp04q.jpg

If you still have any problem after checking the Layer 2 isolation, please help to enable Zyxel support privilege at HELP> Support request, and share Org/site , network topology information as well.

Image: https://us.v-cdn.net/6029482/uploads/editor/90/80xsz3soi3fk.jpg

We'll check the relevant settings on it.

Thanks!

Best Regards,
Panda

bobl · May 2020

Thanks Panda. I will look into it.

Zyxel_Panda · May 2020

Hi @bobl

When you enable the guest network, the Layer 2 isolation will be enabled and the gateway on AP will be added to the white list automatically, so if the DNS or DHCP server is different device from the gateway and in the LAN, please add the MAC addresses to Access point> Configure> Authentication> Layer 2 isolation.

If you still have any problem after checking the Layer 2 isolation, please help to enable Zyxel support privilege at HELP> Support request, and share Org/site , network topology information as well.

We'll check the relevant settings on it.

Thanks!

Best Regards,
Panda

bobl · May 2020

Thanks Panda. I will look into it.

[NEBULA] Guest network not internet

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