Locked out of USG210

jw708 · August 2020

After updating the firmware I was asked to set a new password. I set a new password but I am unable to login.

It looks very similar to this issue: https://businessforum.zyxel.com/discussion/1393/locked-out-of-my-own-usg110

The password did not have a $ but started with '

I have a copy of startup-config.conf but is there any way to get back in without having to factory reset?

Zyxel_Emily · August 2020

Hi @jw708,

If you have the latest backup configuration file "startup-config.conf", search for the following CLI.

username admin encrypted-password $4$encryptedpasswordencryptedpassword$ user-type admin

Then set a new password and replace the following CLI with the original one.

In this example, 12345678 is the temporal password.

Save and rename startup-config-back.conf. Upload this configuration file to device and apply it.

jw708 · August 2020

Thanks @Zyxel_Emily that worked.

I still find this whole situation absurd and have not appreciated having to spend time at the weekend to be physically next to the device to resolve this. As others have suggested, this has been enough for me to avoid using Zyxel products again in future.

Thanks.

Zyxel_Emily · August 2020

Hi @jw708,

Set a new password ''a12345 for admin after the password is expired when using the latest firmware, and I can successfully login as admin with the new password ''a12345.

You can upgrade to the latest firmware and try it again

https://businessforum.zyxel.com/discussion/4751/weekly-firmware-support-version-lab-version

Locked out of USG210

Accepted Solution

All Replies

Categories

Security Highlight

Security Help Center