reboot ATP500
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Ally Member
Hello, I have reboots on ATP500 with version V4.55 (ABFU.0)
The computer restarts several times and remains stable for a few days until it restarts again.
This already happened to me on the same computer with previous versions.
Attached diaginfo
The last reset is 12:15 PM-08-17-2020
I await your comments
Thank you.
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All Replies
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How do I pass the diagnosis privately?
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Hi @Pedroj,
You can send the diagnostic file of ATP500 to me in private message.
Besides, if you have serial console, connect it to ATP500 and keep collecting console logs until the next abnormal reboot appears again.
You can follow the steps in the video to collect and save all console logs to a text file automatically.
https://www.dropbox.com/s/0rmvs6ochs2tnuz/collect_console.wmv?dl=0
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Zyxel Employee
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