USG60W - unintended reboots

cheese_on_the_hill
edited April 14 in Security
Hi
We have a USG60W with a managed NWA5123-AC HD and a managed NWA3560-N. That was running for months without any problems. Since about three weeks we have unintended reboots of the USG60W up to three times a day.
The USG is running on FW V4.39(AAKZ.0), the NWA5123-AC HD on FW V5.40(ABIM.2) and the NWA3560-N on FW V5.10(UJC.3). No Guest WiFi or VLAN set up.

Any idea, what's going wrong? Many thanks.
Emanuel






All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 770  Zyxel Employee

    Hi @cheese_on_the_hill,

    We need the diagnostic file to analyze why USG60W rebooted abnormally.

    Go to MAINTENANCE > Diagnostics > Diagnostics > Collect and click the button “Collect Now”.

    Then download the collected file in “Files”.



  • I sent you the diagnose-files by a private message.

    Thanks in advance!
    Emanuel
  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 346  Zyxel Employee
    Hi @cheese_on_the_hill

    We have received the diagnostic, and it is under analyzing now.
    Once there is any update , I will reply to you.

    Joslyn
  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 346  Zyxel Employee
    edited September 2020
    Hi @cheese_on_the_hill

    We fixed the issue and released a date firmware.
    Here is the download link.

    Firmware

    Please upgrading the date firmware and observe if the issue is still there.

    Once the issue still occurs, please collect the diagnostic and provide it to us again.

    Thanks.

    Joslyn

  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 346  Zyxel Employee
    Hi @cheese_on_the_hill

    Could you share with me how the status is?
    After upgrading the date firmware, did the issue occcur again?

    Joslyn
  • Hi Joslyn
    the USG is now running for more than 3 days with the provided firmware without any issue. I guess we are on the right way to solve the problem. Thank you!
    Do you want us to send again the diagnostic-files?
    Emanuel
  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 346  Zyxel Employee
    Hi Emanuel,

    It is good to hear the USG work fine.
    We only need your help to collect the diagnostic when the issue occurs again. If the USG work without any issue, we just keep monitor.
    Once you meet any question, please let us know.

    Joslyn
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