SecuReporter Reportis empty.

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MarcelG
MarcelG Posts: 23  Freshman Member
First Anniversary First Comment
edited April 2021 in Security
I get every day the SecuReporter Report, but it is empty.
I activate it in my USG100
Whats worng ?



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  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @MarcelG

    You may make sure Traffic Statistics and all of Security Statistics functions are collected.

    (Monitor > System Status/ Security Statistics)

    After enabled these setting, then will able show more detail report on SecuReporter.


  • chandan
    chandan Posts: 72  Ally Member
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    Hello @Zyxel_Stanley

    Please confirm.
    Is the screen posted above in your reply is from USG100?
    As I have different UI appears in my USG110.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
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    Hi @chandan

    Can you take a screenshot on your device dashboard?
  • chandan
    chandan Posts: 72  Ally Member
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    Zyxel_Stanley said:
    Hi @chandan

    Can you take a screenshot on your device dashboard?
    Sure.
    Please find the attached screenshot here.


  • MarcelG
    MarcelG Posts: 23  Freshman Member
    First Anniversary First Comment
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    Everything Ok, I find the neccesary under "UTM Statistics" instead of "security statistics". I'm waiting for the next Repport ....
  • chandan
    chandan Posts: 72  Ally Member
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    @Zyxel_Stanley

    I think the UI you have posted is from ATP series firewall...
  • MarcelG
    MarcelG Posts: 23  Freshman Member
    First Anniversary First Comment
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    USG110
  • MarcelG
    MarcelG Posts: 23  Freshman Member
    First Anniversary First Comment
    edited December 2020
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    Today Report is still empty
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
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    Hi @MarcelG

    You may double confirm if SecuRerpoter setting is enabled.

    And also check if your device is able sync with Myzyxel.com server without any error.


    And check DNS setting is correct prevent device unable result domain name.
    If it still doesn't helpful, you may send your config to me by private message.

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