USG 310: SERVICES AND LOGIN DOWN

Briz
Briz Posts: 20  Freshman Member
First Comment Friend Collector Second Anniversary
edited April 2021 in Security
After the first 2 days in production of a USG 310 (updated to the latest firmware), suddenly it is no longer reachable from webUI while the CLI does not log in, the proxy is down, all the vpn services down, only the routing work.
The CLI login freezes:

Can I just physically restart it?

All Replies

  • Briz
    Briz Posts: 20  Freshman Member
    First Comment Friend Collector Second Anniversary
    My versione firmware is 4.39(AAPJ.0), i have hard powered Off/On and now all works.
    How do i understand what caused the problem?
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,379  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary

    Hi @Briz  

    It looks the main service has stop working in unknown reason.

    We recommend to upgrade firmware to 4.60 Patch 1, since it has fixed system stability issue.

    If symptom happen again, you may send your configuration to me by private message for further check.  :)

  • Briz
    Briz Posts: 20  Freshman Member
    First Comment Friend Collector Second Anniversary
    ok thanks
  • Briz
    Briz Posts: 20  Freshman Member
    First Comment Friend Collector Second Anniversary
    Hi @Zyxel_Stanley,
    i have continuous problems, i send you our configuration.

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