Internet speed indicates 0 on the ‘diagnose’ but is working fine!?

DaveT Posts: 5  Freshman Member
edited May 2019 in Multy WiFi System
Its been like this for a week or so despite rebooting and factory resetting all nodes.  Inter node speeds are fine and the speed test is also fine. Last time this happened it was mysteriously fixed via firmware update.  Anyone got any ideas what’s wrong?


Accepted Solution

  • ppbandit
    ppbandit Posts: 4  Freshman Member
    Answer ✓
    Happened to me after the latest iphone update so they we prob have to update there end. 

All Replies

  • Zyxel_Steven
    Zyxel_Steven Posts: 247  Zyxel Employee
    edited June 2019
    Dear All,

    This is known issue of "Diagnose", we will fix it in next official firmware, the schedule would be before the end of June.

    Due to there are many URLs with ports in the server list of Ookla Speedtest to bring about parsing issue.

    The Diagnose result of Multy App wouldn't affect your LAN/WLAN device speed, because it is not real at this moment. You can directly check with some speed test App/web site.
  • Zyxel_Steven
    Zyxel_Steven Posts: 247  Zyxel Employee
    Dear All,

    We have released Multy X firmware: V2.10(ABKJ.8)C0 to fix this issue. Please kindly verify it with the latest firmware. :) 

Consumer Product Help Center