LTE5366 non 4G on Beeline

Renat
Posts: 4
Freshman Member

Hi. I'm using LTE5366 (with ext ant) in Russia and I have a situation.
When I plug Beeline LTE sim I couldn't reach 4G connection (HSDPA+ only).
If I change it to another sim (Megafon) 4G is available.
I'm sure that 4G is available for Beeline sim and the coverage is good, I tested it with cell phone and mobile LTE modem.
How can I troubleshoot this?
Thanks!
#SP_Sep_2019
When I plug Beeline LTE sim I couldn't reach 4G connection (HSDPA+ only).
If I change it to another sim (Megafon) 4G is available.
I'm sure that 4G is available for Beeline sim and the coverage is good, I tested it with cell phone and mobile LTE modem.
How can I troubleshoot this?
Thanks!
#SP_Sep_2019
0
All Replies
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Hi Renat,
Do you configure "external" as the "antenna select" (Configuration > Network > WAN > Management WAN > Antenna Select)?
Also, do you configure the "dial-up profile" on the same page as "auto" or "manual"?
If it's manual, what is the APN setting?
Regards,
Bob0 -
Hi Bob,
Yes, I tried different configuration (internal/external) but no luck.
According to dial-up profile:
It was "auto" by default. Then I tried to change it to manual. APN was set to "home.beeline.ru" - the same issue. I change it to internet.beeline.ru (as recommended by Beeline) and also the same issue.
0 -
а если вставить симку билайна в смартфон, 4г будет ловить?если да, то в смарте надо посомтреть на какой частоте (бэнде). может зухель не поддерживает её...0
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Да, ловит. Бэнд поддерживается. Написал в техподдержку.0
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Hi Renat,
Could you please configure the network type to 4G only and enable the supported 4G bands to a single one each time when you test the 4G connectivity? From the following webpage, Beeline includes band 3, 7 and 20's networks.
https://en.wikipedia.org/wiki/List_of_LTE_networks_in_Asia
I would like to know whether forcing the 4G band to a specific one instead of having the device scanning the network would mitigate the problem.
0 -
Hi bbb!
I tried this configuration. When I set 4G only the modem service status goes to "None"
P.S. In my area Beeline uses Band7 for LTE (checked with another LTE modem)0 -
Hi Renat,
As you mentioned that you checked the LTE connection on another modem, could you please also check the signal indicators on that modem? It'd be good if there's a screenshot featuring the signal; if the signal is good on that modem, I would also like to ask you to enable "roaming" on the Management WAN page.
Thank you.
Regards,
Bob0
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