Sky Q issues

Tony C
Tony C Posts: 2  Freshman Member
edited February 2020 in Multy WiFi System
I have the Multy twin pack and have had occasional issues with Sky Q connecting, usually with the mini boxes in other rooms. But last week or so we constantly can’t connect, despite resetting all settings on Sky and Multy. Any ideas? My tech knowledge is very basic!!

#Others_Feb_2020

All Replies

  • Hanamichi
    Hanamichi Posts: 125  Ally Member
    edited February 2020
    Which Multy series product? What is the firmware version?
    Can you also share your network topology?
  • Tony C
    Tony C Posts: 2  Freshman Member
    We have 2 x Multy X. I don’t know what network topology is, can you explain please?
  • Hanamichi
    Hanamichi Posts: 125  Ally Member
    What's the network connection in your house?
    Does it like Internet---Modem---1st Multy X)))<WLAN>(((2nd Multy X?
    Where is Sky Q Mini Box connect to? Via Ethernet or wireless?

    Only Sky Q Mini Box has the connection problem? Does it able to get an IP address?
    Can you describe more information about "constantly can't connect"?

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