About content filter license key

Media_Veneto
Media_Veneto Posts: 3  Freshman Member
First Comment
edited August 2022 in Service & License
Hello.
I have some trouble activating a new content filter license key for my USG-20-VPN.
From portal.myzyxel.com when i try to link it a popup says no compatible device.
Either i have the wrong license key (USG20-CC1) or you can't link it until the previous license expires.
I'm new to the product and the procedure so i dont really know what went wrong, in any case is it possible to refound or convert the license key if its the wrong one?

Thank you very much. Bye

Accepted Solution

All Replies

  • Media_Veneto
    Media_Veneto Posts: 3  Freshman Member
    First Comment
    @Zyxel_Charlie 
    Sent you everything
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Media_Veneto
    You purchased the wrong license. The license is for USG 20 not for USG20VPN, so this is why the "no compatible device" message popup.
    Please contact local support for assistance.
    Charlie

Categories

Service & License Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）