USG60W reboot now and then after upgrade to 4.30

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  • Henere
    Henere Posts: 5  Freshman Member
    First Comment Friend Collector
    Someone gave me the link to the zyxel-ftp-site.
    So i was able to download the 430AAKZ0ITS-WK13-r82765.bin
    But after upgrading the standby-FW to this version, the following was shown.
    Is that correct ?



    Regards, Henere
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @Henere, @elkrust

    Firmware is corrupted while uploading. i upload it again and check, it is okay now, please try it again.

    You should upgrade the firmware to running partition to verify this issue.





  • Henere
    Henere Posts: 5  Freshman Member
    First Comment Friend Collector
    I put it into standby config and rebootet with the standby. Now running on your FW.
    Must watch the behaviour.

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi@Henere,
    It seems you upgrade the firmware and select "No reboot" option.
    It will show N/A on this screen shortly, just refresh the web GUI.
    You may see the correct firmware version.



  • ChrisGer
    ChrisGer Posts: 205  Ally Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi together,
    In my experience, this firmware does not even deserve the status "beta", as there are only problems and side effects since this firmware release. It looks like this firmware was tested in the green field and apparently never on running USGs they had a config started with Firmware 4.0.

    In the current state I can strongly advise against installing this release on productive USGs.
    ZYXEL should take the announcements and problems seriously and fix the problem with the FW 4.30 ASAP, because a firmware in this quality is not exactly a flagship and do not use only "green fields" for testing ;)

    Regards
    Christian
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    @ChristianG,

    Thanks for your comments, we realized there are some issues on V4.30 and we had addressed the issue root cause in this thread. The next patch is on-going, it will be released in May/B. Sorry for any inconvenience caused.






  • ChrisGer
    ChrisGer Posts: 205  Ally Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    @Zyxel_Cooldia
    Thanks for you reply.
    Have you or your colleagues seen the attached message ever on a USG (marked in yellow ?
    What "share" partition can't mounted ? HW/SW issue? 



    Regards
    Christian
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @ChristianG,
    From the console log, something went wrong with the kernel file, it might be come from unexpected firmware upgrade fail.
    Can it boot up successfully before you do firmware recovery? if it can boot up successfully.
    Please try to upgrade the firmware again from the web GUI.
    BTW, the command should be "atkz -f -l 192.168.1.1", not -i
  • ChrisGer
    ChrisGer Posts: 205  Ally Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 2018
    Hi @Zyxel_Cooldia ,
    i checked by console if the recovery is possible and get this message.
    Since FW upgrade from 4.25 to 4.30 i have a lot of side effects on my USG.
    The swap device was delivered with FW 4.20 and i had to upgreade by GUI to 4.30 WK10 ;)

    Perhapse in the documentation, where are commands are written down, it's better to use the font "courier new" to print commands without any possible miss interpretation of the characters ;)

    Regards
    Christian
  • ChrisGer
    ChrisGer Posts: 205  Ally Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @Zyxel_Cooldia,
    i've bad and good news in my case  :s
    the good one, my reboot issue is gone by downgradeing the FW 4.30-WK13 to 4.30-WK10.
    after this activity have the reboot several times tested and the device rebooted by GUI and SSH command successful. Now i've permanent a COM-Cable to have a quick access to the console and can checkup the console messages.

    Hope the USG is now working like FW 4.25 and there are no new sideeffekts are comeing up in the next time.  ;)

    Regards
    Christian

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